Rivervo
← Previous November 2022 – October 2023 Next →
Incident History
October 2023 1 incident
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Server memory pressure — LVE limits triggered on shared node
23 Oct 2023 hosting servers server load resolved 55m
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Several shared hosting accounts simultaneously hit their CloudLinux LVE memory limits, causing the kernel to enter swap-heavy operation. Response times degraded across the server. LVE limits adjusted.
14:30 UTC
Server memory pressure detected. Swap usage rising.
15:00 UTC
LVE limits triggered on three high-memory accounts. Swap decreasing.
15:25 UTC
Memory normalised. LVE configuration reviewed and adjusted.
August 2023 1 incident
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Scheduled maintenance — PHP 8.2 server upgrade
16 Aug 2023 hosting servers api resolved 30m
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PHP upgraded to 8.2 server-wide. Maintenance at night (GMT+4).
21:00 UTC
PHP 8.2 installation started on server.
21:20 UTC
Backend services tested under PHP 8.2.
21:30 UTC
Server running PHP 8.2. All services healthy.
May 2023 1 incident
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Scheduled maintenance — queue worker system deployment
08 May 2023 api resolved 20m
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Background queue processing system deployed on the server with priority queues and improved worker supervision. API process restart required. Maintenance at night (GMT+4).
22:00 UTC
Queue system deployment started. Workers cycling.
22:20 UTC
All queues migrated. Queue dashboard active on server.
February 2023 1 incident
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Scheduled maintenance — PHP 8.1 server upgrade
20 Feb 2023 hosting servers resolved 25m
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PHP upgraded to 8.1 server-wide. Fibers, enums, and readonly properties enabled. OPcache JIT settings retuned. PHP-FPM pools restarted. Maintenance at night (GMT+4).
21:00 UTC
PHP 8.1 packages installing on server.
21:15 UTC
PHP-FPM pools restarting.
21:25 UTC
Server running PHP 8.1. All accounts confirmed operational.
December 2022 1 incident
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Server partition at 85% capacity — emergency cleanup
07 Dec 2022 hosting servers server load resolved 1h 10m
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The primary shared hosting partition triggered a high-disk-usage alert at 85%. Write performance degraded during the cleanup window while large old log files and expired backup snapshots were purged. Additional storage provisioned.
06:00 UTC
Server disk usage alert: partition at 85%. Write performance degraded.
06:30 UTC
Log rotation and old backup purge running. Disk space recovering.
07:10 UTC
Partition usage back to 70%. Additional storage provisioned.