Rivervo
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Incident History
October 2024 1 incident
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VPS node network interface instability
14 Oct 2024 vps service resolved 1h 15m
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A transient misconfiguration in the network layer caused elevated packet loss on VPS node traffic for approximately one hour. VPS instances remained online but with degraded network throughput. Configuration corrected.
09:00 UTC
Elevated packet loss reported on VPS node interfaces. Investigating network configuration.
09:40 UTC
Network interface misconfiguration identified. Correcting routing table.
10:15 UTC
VPS node network fully restored. All instances confirming stable throughput.
July 2024 1 incident
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Scheduled maintenance — support system backend deployment
31 Jul 2024 api resolved 20m
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Ticket management and abuse report handling system deployed on the server. New API endpoints activated. Maintenance at night (GMT+4).
22:00 UTC
Support system deployment started on server.
22:20 UTC
Ticket and report API endpoints live.
April 2024 1 incident
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Scheduled maintenance — payment processing system migration
09 Apr 2024 api resolved 40m
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Server-side payment processing migrated to a new subscription billing system. Database schema updates and webhook handler reconfiguration applied. Billing API endpoints briefly offline during migration window. Maintenance at night (GMT+4).
21:00 UTC
Payment migration started. Legacy billing handler deactivated on server.
21:25 UTC
Webhook endpoints reconfigured. Subscription data migrated.
21:40 UTC
New billing system live. Test transactions confirmed.
January 2024 1 incident
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Scheduled maintenance — notification service deployment
22 Jan 2024 api resolved 15m
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Real-time notification service deployed on the server. Background worker configuration updated. Brief API restart at night (GMT+4).
22:00 UTC
Notification service deploying on server. Workers restarting.
22:15 UTC
Service active. Test alerts confirmed delivered.