Rivervo
← Previous November 2020 – October 2021 Next →
Incident History
October 2021 1 incident
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SSL certificate chain breakage — DST Root CA X3 expiry
05 Oct 2021 hosting servers resolved 1h 20m
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The expiry of the DST Root CA X3 cross-certificate broke TLS verification for legacy client devices. Server certificates were reissued via the ISRG Root X1 chain. Modern clients were unaffected.
08:00 UTC
SSL errors reported on older client devices. Server certificate chain under review.
08:30 UTC
Root cause confirmed: DST Root CA X3 expired. Reissuing certificates with ISRG Root X1 chain.
09:20 UTC
All server certificates updated. Legacy client compatibility verified.
July 2021 1 incident
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Scheduled maintenance — server kernel update and security hardening
14 Jul 2021 hosting servers control panel resolved 35m
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Linux kernel updated to latest stable release with security patches. CSF firewall rules tightened, ModSecurity WAF rules updated to OWASP CRS 3.3, and SSH configuration hardened. Server reboot required. Maintenance at night (GMT+4).
21:00 UTC
Maintenance window opened. Kernel update and security patches applying.
21:20 UTC
Server rebooting into updated kernel.
21:35 UTC
Server back online. Firewall and WAF rule updates confirmed active.
April 2021 1 incident
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Network packet loss — datacenter upstream issue
27 Apr 2021 hosting servers domain service api resolved 1h 55m
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Intermittent packet loss (3–8%) on the server's upstream network link caused by a BGP routing issue at the datacenter level. The datacenter operator resolved the routing table inconsistency within two hours.
07:00 UTC
Packet loss detected on server's upstream interface. Datacenter NOC contacted.
07:30 UTC
Datacenter confirms BGP route propagation issue on their upstream. Fix in progress.
08:55 UTC
BGP routing stabilised. Packet loss cleared. Server connectivity fully restored.
February 2021 1 incident
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Scheduled maintenance — domain service backend deployment
08 Feb 2021 domain service api resolved 30m
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Domain registration and transfer backend deployed to the server. DNS management API integration activated. Brief API service restart required. Maintenance at night (GMT+4).
22:00 UTC
Domain service backend deployment started on server.
22:20 UTC
DNS management integration active. Test zone operations confirmed.
22:30 UTC
Domain service live and stable.
November 2020 1 incident
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Scheduled maintenance — PHP 7.4 server upgrade
18 Nov 2020 hosting servers resolved 25m
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PHP runtime upgraded to 7.4 server-wide. OPcache configuration improved and JIT groundwork prepared for PHP 8. PHP-FPM pools restarted. Maintenance at night (GMT+4).
21:00 UTC
PHP 7.4 packages installing on server.
21:15 UTC
PHP-FPM pools restarting under new runtime.
21:25 UTC
Server confirmed running PHP 7.4. OPcache warmed.